FAQ

Gift Voucher:

Purchased a journal as a gift and worried it might not arrive in time? 

Download and print a gift voucher or send via email to let the recipient know a special gift is on the way: Gift Voucher.

Holiday Hours:

Place holiday gift orders by December 12th to ensure you get your package delivered on time. 

Mahara will be closed:

Tuesday, December 24 to Friday, December 27. Orders placed during this time will be processed on the following business day.   

Shipping:

Canada Post Strike - Delay in deliveries:

Note: We are currently shipping via alternative carrier while Canada Post is on strike. 

Due to the Canada Post strike, some packages that were shipped in early November are currently stuck in transit. Customers may experience longer than usual delays in receiving these items. If you need your shipment urgently, please contact us at hello@maharamindfulness.com. You can also download and print a gift voucher or send via email to let the recipient know a special gift is on the way: Gift Voucher.

Where do you ship your products to? Do you ship internationally?

Our products are currently available for purchase across Canada and the US. Please sign-up to our email to be notified when international shipping is made available and/or email us at hello@maharamindfulness.com to be added to our wait list. If you're based in Europe, you can purchase a journal online via Asteh shop in Sweden.    

How long does it take for my delivery?

Once an order is placed online, orders are typically processed in 1-3 business days (prior to shipping). US and Canada shipping times typically range from 2 –10 business days based on shipping option chosen and location. Items are shipped from Ontario, Canada. Please be mindful that you may experience shipping delays during the busy holiday season so order early.

US Shipping Options:
  • Canada Post Tracked Packet USA / Expedited Parcel (4-8 business days)
  • Canada Post Xpresspost USA (2-4 business days)
  • DHL Service (2-4 business days)
  • Free Shipping (3-10 business days) 
 Canada Shipping Options:
  • Canada Post Expedited Parcel (2-8 business days)
  • Canada Post Xpresspost (2-8 business days)
  • Canada Post Priority (2-4 business days)
  • Free Shipping (3-10 business days) 

What courier service do you use?

We use Canada Post, USPS, DHL, UPS for orders shipped to Canada and the US.

Is signature required upon delivery?

No signature will be required until further notice - if you are not at home at the time of delivery, the courier will leave your package in a safe location if possible. Otherwise a notice card will be left indicating the nearest pick up location.

Orders:

What currency do you use?

Customers may checkout in either USD or CDN. Please select your preferred currency to checkout with from the drop down menu while shopping. Note that payments made through PayPal or Google Pay will be automatically processed in USD. 

Do you offer discounts on bulk orders?

If you are interested in ordering 10+ journals please email us at hello@maharamindfulness.com. Further discounts are available on larger orders. 

Where is my order?

Once you place an order online for in-stock items, please allow for 1-2 business days for your order to be processed. During high season, orders may take 2-3 business days to process due to high volume of requests. We will do our best to get your orders processed as quickly as possible. You will receive an email with an update once your order has been shipped, including a tracking number. 

Can I edit my order?

If the order hasn’t been processed, you have up to 24 hours from the time of purchase to edit any order in the capacity of changing or adding items, and/or requesting multiple orders to be shipped together. You may edit your shipping address up until you have received confirmation that your order has been fulfilled and ready for shipment. To edit your order please contact us at hello@maharamindfulness.com.

Returns:

What is your return policy?

If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days from when item is delivered. Returned products must not be used, and original product packaging must be intact. If it has been more than 14 days, unfortunately we cannot offer you a refund. If you receive a product from us that is damaged or defective, please email us at hello@maharamindfulness.com. 

Are returns free?

Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Return shipping labels are not provided by Mahara. Your original shipping fee is not refundable. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. If the return is due to an error on our end, we will provide a return shipping label. If you have any questions about returns, please email us at hello@maharamindfulness.com.

When will I receive my refund?

As soon as we receive the returned product in good condition, your refund will be processed within 2 business days. All refunds will be applied to the original payment, excluding shipping fees.

If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at hello@maharamindfulness.com.

Payments:

Do you offer payment plans or financing options?

We currently do not offer payment plans or financing.

Will I have to pay customs or duties on my purchase?

Typically journals fall under the category of books and there should be no customs charges. However, in rare cases, if you are charged for customs, please get in touch at hello@maharamindfulness.com.

Journal & Packaging Details:

What colours do the journals come in?

The journals are currently available in 6 colours: Midnight Blue (vegan leather), Earth Green (vegan leather), Saddle Brown (vegan soft leather), Cobblestone (linen fabric), Coastal Beige (linen fabric) and Seashell (linen fabric).  

Do you offer gift wrapping or custom notes?

We do not offer gift wrapping or custom notes at this time. 

What packaging materials do you use?

The journal is wrapped in tissue or fabric pouch and mailed in a bubble envelope or cardboard box. We are currently looking to transition all our packaging and journal materials to be as environmentally friendly as possible, while ensuring the product gets to you without any damages. 

What mental health organizations do the sale of these journals support?

A percentage of every journal sold goes to supporting the Centre for Addiction and Mental Health (CAMH) in Canada and the National Alliance on Mental Health (NAMI) in the US.

    Retail Partners:

    Where else do you sell your journals?

    Our journals are available for sale in-store with the following approved retailers:

    Inquiries:

     Where can I get more information about stocking your product?

    Please email us at hello@maharamindfulness.com.

    Who do I contact for media interviews?

    Please email us at hello@maharamindfulness.com.

    Who do I contact for partnerships/collaboration opportunities?

    Please email us at hello@maharamindfulness.com.

    For all other questions, please email us at hello@maharamindfulness.com. We will get back to you within 2 business days.